astar77 Terms and Conditions of Use

Use of the astar77 platform is restricted to individuals who meet the following conditions:

• At least 21 years of age at the date of registration.
• Possessing full legal capacity to enter into a binding agreement.
• Not located in any jurisdiction that prohibits online gambling activities.
• Not a citizen or resident of a country where the use of our services is prohibited by law.

Each user is permitted to register and use one account only. Holding multiple accounts is strictly prohibited and may result in all associated accounts being blocked without notice. All information provided during registration, including full name, identification card number (MyKad) or passport, mobile phone number and email, must be accurate and verifiable.

astar77 supports a range of payment methods popular in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, as well as cryptocurrencies namely USDT, BTC and ETH.

The conditions relating to financial transactions are as follows:

• The minimum deposit for all payment methods is RM50.
• The minimum withdrawal for all payment methods is RM50.
• Withdrawals are typically processed within 15 minutes to 2 hours.
• The name of the bank account or e-wallet holder must match the name registered in the astar77 account.
• astar77 reserves the right to request additional verification before processing any withdrawal deemed unusual.

All processed transactions are final unless a technical error can be demonstrated. Users are advised to review transaction details carefully before confirming any fund transfer.

astar77 offers various bonuses and promotions from time to time. All bonuses are subject to specific terms and users are responsible for understanding those conditions before accepting them.

Regarding the welcome bonus:

• A 150% welcome bonus is given on the first deposit, up to a maximum of RM500.
• The wagering requirement is 10 times the bonus amount received before any withdrawal can be made.
• Example: a deposit of RM100 gives a bonus of RM150, bringing the balance to RM250, and the wagering requirement is RM150 x 10 = RM1,500.
• Another example: a deposit of RM800 gives a bonus of RM500 (maximum limit), bringing the balance to RM1,300, and the wagering requirement is RM500 x 10 = RM5,000.

The astar77 VIP programme consists of five tiers — Bronze, Silver, Gold, Platinum and Diamond — each with an increasing weekly cashback rate ranging from 0.2% up to 1.0%. Progression to a higher tier depends on the user's activity level and loyalty on the platform.

astar77 reserves the right to modify, suspend or terminate any bonus or promotion at any time without prior notice. Any attempt to abuse the bonus system, including hedge betting intended to circumvent wagering requirements, will result in the cancellation of the bonus and possible account closure.

Users are fully responsible for keeping their login information confidential, including their username and password. astar77 recommends that users:

• Use a strong and unique password that is not used on other websites.
• Do not share login information with any other party.
• Change their password regularly to improve account security.
• Report immediately to the support team if they suspect any unauthorised access to their account.

astar77 will not be held responsible for any losses arising from unauthorised access to an account that occurs due to the user's negligence in safeguarding their login information. All activity carried out through your account will be considered your own actions unless proven otherwise.

astar77 users are prohibited from engaging in the following activities that may compromise the integrity of the platform:

• Registering more than one account using the same or different identities.
• Using automation software, bots or any tools designed to exploit the gaming system.
• Betting in pairs or groups to manipulate game outcomes.
• Using an astar77 account for the purposes of money laundering or financing illegal activities.
• Abusing bonuses or promotions through methods that go against the intent of the promotion.
• Harassing, threatening or bullying other users or astar77 staff.
• Spreading false or misleading information about astar77 to other parties.

A breach of any of the above provisions may result in a written warning, temporary suspension, freezing of funds in the account, or permanent account closure. astar77 also reserves the right to report activities suspected of involving financial crime to the relevant authorities.

astar77 is committed to responsible gambling practices. We believe that gambling should be a form of entertainment only and not a primary source of income. This platform may only be used by individuals aged 21 and above.

astar77 provides the following responsible gambling tools for users:

• Daily, weekly and monthly deposit limits that can be set by the user.
• Adjustable loss limits to control spending.
• Session time limits to prevent excessive use.
• The option for temporary or permanent self-exclusion from the platform.

If you or someone you know is showing signs of gambling addiction, please contact our support team or visit our Responsible Gambling page for more information and help resources.

astar77 provides its platform "as is" and makes no guarantee that services will always be available without interruption. While we work to maintain system stability, technical factors, scheduled maintenance or circumstances beyond our control may cause service disruptions from time to time.

astar77 is not responsible for any indirect, incidental or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Losses from games or bets placed by users.
• Damage to devices caused by downloading or accessing our website.
• Disruptions to transactions due to third-party issues such as banking service providers.
• Delays in withdrawal processing due to additional verification requirements.

These Terms and Conditions are governed and interpreted in accordance with the international licensing laws and regulations that govern astar77's operations. Any dispute arising from or relating to these terms shall first be resolved through good-faith negotiation.

If negotiations are unsuccessful within a reasonable period, the dispute will be referred to arbitration in accordance with procedures set by our licensing authority. The arbitration decision is final and binding on both parties.

Users agree that any claim against astar77 must be submitted within one year from the date of the event giving rise to that claim. Claims submitted after this period will not be accepted.

Users may close their account at any time by contacting the astar77 customer support team. Prior to closure, all eligible balances will be returned to the user once verification requirements have been met.

astar77 reserves the right to suspend or close a user's account without prior notice in the following circumstances:

• The user breaches any of the terms set out in this document.
• astar77 suspects fraud, money laundering, or other illegal activity.
• The user is unable to verify their identity when requested.
• The user's account is involved in activity that compromises the security of the platform.

In cases where an account is frozen due to an active investigation, funds in that account will be held until the investigation is complete. If the investigation establishes a breach of terms, astar77 reserves the right to seize the funds in that account at our discretion.

If you have any questions, complaints, or need further clarification regarding these terms and conditions, the astar77 customer service team is ready to assist you through the following channels:

• Online live chat — available 24/7 directly from the astar77 website.
• Official email: [email protected]
• Both channels provide service in Malay and English.

Our support team will endeavour to provide a satisfactory response to every inquiry. For formal complaints regarding financial transactions, please include the transaction reference number and relevant supporting information to facilitate the review.